Hi, I'm Marnie.
For over 20 years I've been helping businesses solve problems, improve the way they work and get things done.
Throughout that time I've worn a lot of hats — business owner, ecommerce manager, copywriter, website builder, administrator and problem solver. One thing has stayed the same: I enjoy untangling messy projects and turning them into organised, manageable systems.
That's exactly why I created Small Shop SOS.
Why Small Shop SOS?
Running a business is hard enough without fighting your website, your product catalogue or your data.
I've seen first-hand how small issues can grow into big headaches — whether it's products that won't import, confusing website navigation, content that doesn't connect with customers or a never-ending to-do list.
Small Shop SOS exists to provide practical support that helps businesses move forward.
No unnecessary jargon. No overcomplicated advice. Just clear, honest help.
My Experience
Over the years I've worked across a wide range of digital business tasks, including:
- Ecommerce management
- Website building and maintenance
- Product catalogue management
- CSV imports and data organisation
- Copywriting and website content
- SEO and Google Search Console
- Product photography
- Marketplace management
- Digital administration
- Business process improvement
I've built and managed websites, worked with large product catalogues and helped businesses organise the day-to-day tasks that keep everything running smoothly.
How I Work
I believe the best support is practical support.
That means understanding the problem, explaining it in plain English and finding a solution that actually works for your business.
I won't overwhelm you with technical language or recommend work you don't need.
Instead, I'll help you understand what's happening, what your options are and how we can move forward together.
My Approach
Everything I do is built around a few simple principles.
- ✔ Be honest.
- ✔ Keep things simple.
- ✔ Solve the real problem.
- ✔ Communicate clearly.
- ✔ Finish the job properly.
Beyond Small Shop SOS
Alongside freelance support, I'm also developing practical tools to help businesses become more independent.
These include the Shop MOT, designed to review ecommerce websites in plain English, and the CSV Checker, a tool that helps identify and explain common product data issues before they become bigger problems.
My goal isn't just to fix today's issue — it's to give business owners the confidence to understand their websites, their data and their online stores.
Let's Work Together
Whether you need someone to tackle a specific project, provide ongoing freelance support or simply help you understand what's going wrong, I'd love to hear from you.
If you've got a problem that's been sitting on your to-do list for weeks or months...
Give me the mess, the deadline and access — I'll sort it.